Join Our Team at Altana Federal Credit Union!At Altana, we’re more than a financial institution—we’re a purpose-driven organization committed to strengthening our communities and empowering our members. Guided by our CARES values—Connection, Altruistic, Revolutionary, Empowering, and Synergistic—we strive to create exceptional experiences through every interaction.As a Member Services Representative at our Havre Branch, you’ll play a key role in creating positive member experiences while developing valuable financial skills. If you have a passion for customer service and an eagerness to grow in the financial industry, we encourage you to apply today!  <div class="MsoNormal"><hr align="left" size="0" width="100%"></div>Position OverviewAs a Member Services Representative, you will perform a broad variety of member service functions such as opening and closing accounts, renewing certificates, and assisting members with various account inquiries. You'll play a critical role in building trust, solving problems, and creating meaningful connections. <div class="MsoNormal"><hr align="left" size="0" width="100%"></div>Key ResponsibilitiesConnection & Service Excellence<ul><li>Create a welcoming environment and provide excellent member-focused services at all times.</li><li class="MsoNormal" style="mso-list: l2 level1 lfo1; tab-stops: list .5in;">Respond to online messages, voicemails, and digital inquiries with professionalism and care.</li></ul>Empowering Member Support<ul style="margin-top: 0in;" type="disc"><li class="MsoNormal" style="mso-list: l4 level1 lfo2; tab-stops: list .5in;">Conduct member research to resolve questions and issues effectively.</li><li class="MsoNormal" style="mso-list: l4 level1 lfo2; tab-stops: list .5in;">Identify member needs and connect them with appropriate products, services, and solutions. </li></ul>Operational Excellence<ul style="margin-top: 0in;" type="disc"><li class="MsoNormal" style="mso-list: l3 level1 lfo3; tab-stops: list .5in;">Accurately process account maintenance requests and updates.</li><li class="MsoNormal" style="mso-list: l3 level1 lfo3; tab-stops: list .5in;">Maintain accuracy, efficiency and attention to detail across all transactions and systems.<ul style="margin-top: 0in;" type="disc"><li class="MsoNormal" style="mso-list: l3 level1 lfo3; tab-stops: list .5in;">Verify member identities and ensure compliance with credit union policies and procedures. </li><li class="MsoNormal" style="mso-list: l3 level1 lfo3; tab-stops: list .5in;">Accurately process member transactions</li><li class="MsoNormal" style="mso-list: l3 level1 lfo3; tab-stops: list .5in;">Assist with vault operations and cash management responsibilities.  </li><li class="MsoNormal" style="mso-list: l3 level1 lfo3; tab-stops: list .5in;">Assist with safety deposit box administration and maintenance. </li></ul></li></ul>Collaboration & Synergy<ul style="margin-top: 0in;" type="disc"><li class="MsoNormal" style="mso-list: l5 level1 lfo4; tab-stops: list .5in;">Partner with teams across the organization to deliver seamless member experiences.</li><li class="MsoNormal" style="mso-list: l5 level1 lfo4; tab-stops: list .5in;">Share knowledge and contribute to a positive, collaborative team environment.</li></ul>Growth & Accountability<ul style="margin-top: 0in;" type="disc"><li class="MsoNormal" style="mso-list: l6 level1 lfo5; tab-stops: list .5in;">Maintain current knowledge of Altana’s products, services, policies, and procedures.</li><li class="MsoNormal" style="mso-list: l6 level1 lfo5; tab-stops: list .5in;">Follow all compliance, privacy, and regulatory guidelines.</li><li class="MsoNormal" style="mso-list: l6 level1 lfo5; tab-stops: list .5in;">Attend required meetings and participate in ongoing training and development.</li><li class="MsoNormal" style="mso-list: l6 level1 lfo5; tab-stops: list .5in;">Maintain dependable attendance and punctuality.</li></ul><div class="MsoNormal"><hr align="left" size="0" width="100%"></div>What You BringRequired Qualifications<ul style="margin-top: 0in;" type="disc"><li class="MsoNormal" style="mso-list: l1 level1 lfo6; tab-stops: list .5in;">High School Diploma or GED</li><li class="MsoNormal" style="mso-list: l1 level1 lfo6; tab-stops: list .5in;">Previous cash-handling, customer service, or teller experience preferred but not required.</li></ul>Knowledge, Skills & Abilities<ul style="margin-top: 0in;" type="disc"><li class="MsoNormal" style="mso-list: l0 level1 lfo7; tab-stops: list .5in;">Strong problem-solving skills with the ability to identify and resolve a variety of member needs.</li><li class="MsoNormal" style="mso-list: l0 level1 lfo7; tab-stops: list .5in;">Excellent written and verbal, and interpersonal communication skills.</li><li class="MsoNormal" style="mso-list: l0 level1 lfo7; tab-stops: list .5in;">Ability to handle sensitive and confidential information with professionalism and discretion.</li><li class="MsoNormal" style="mso-list: l0 level1 lfo7; tab-stops: list .5in;">Ability to work independently while contributing to a collaborative team environment.</li><li class="MsoNormal" style="mso-list: l0 level1 lfo7; tab-stops: list .5in;">Proficiency with standard office technology, including computers and financial software systems.</li></ul><div class="MsoNormal"><hr align="left" size="0" width="100%"></div>What Success Looks Like at Altana<ul style="margin-top: 0in;" type="disc"><li class="MsoNormal" style="mso-list: l7 level1 lfo8; tab-stops: list .5in;">You create meaningful connections with every member interaction</li><li class="MsoNormal" style="mso-list: l7 level1 lfo8; tab-stops: list .5in;">You act with an altruistic mindset, always putting members first</li><li class="MsoNormal" style="mso-list: l7 level1 lfo8; tab-stops: list .5in;">You embrace innovation and help improve how we serve</li><li class="MsoNormal" style="mso-list: l7 level1 lfo8; tab-stops: list .5in;">You empower members by providing knowledge and solutions</li><li class="MsoNormal" style="mso-list: l7 level1 lfo8; tab-stops: list .5in;">You contribute to a collaborative, synergistic team environment</li></ul><div class="MsoNormal"><hr align="left" size="0" width="100%"></div>Why You’ll Love Working HereAt Altana, you’re joining more than an organization—you’re joining a community. We believe in caring for our team members the way we care for our members: with respect, support, and a genuine commitment to helping people thrive. Here, your work matters. Your voice matters. You matter.If you’re ready to grow, contribute, and make a meaningful impact on a team that puts people first every day, we’d love to meet you.

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