Description

The Merchant Services Representative is responsible for developing, growing, and supporting merchant services relationships for business customers of the bank. This role combines sales, relationship management, and customer service to provide payment processing solutions that help businesses accept electronic payments efficiently and securely. The representative serves as a trusted advisor to business clients while supporting the bank's goals for deposit growth, fee income generation, and customer retention. This position is remote for Vermont and New Hampshire. This position requires occasional travel to branches. 

What You'll Do:

Sales & Business Development

• Prospect new merchant services opportunities through referrals, networking, branch partnerships, and business development activities. 
• Conduct discovery and recommend merchant processing solutions, including credit card processing, point-of-sale (POS) systems, e-commerce solutions, mobile payments, and ACH services. 
• Develop and maintain strong relationships with business customers and prospects. 
• Meet or exceed established sales goals for merchant services products and fee income. 
• Partner with Treasury Officers, Commercial lenders, Branch Managers, and retail banking teams to identify cross-selling opportunities. 
• Prepare pricing proposals, presentations, and sales agreements. 
• Stay informed of merchant services trends, payment technologies, and competitive offerings. 

Customer Service & Relationship Management

• Respond promptly to customer inquiries, service requests, and operational concerns. 
• Assist clients with onboarding, implementation, training, and ongoing support. 
• Coordinate with merchant processing partner to resolve service issues and ensure timely problem resolution. 
• Conduct periodic account reviews to identify opportunities for service enhancements and relationship expansion. 
• Support customer retention efforts through proactive relationship management. 

Operations & Administration

• Complete merchant services applications and documentation accurately. 
• Ensure compliance with bank policies, regulatory requirements, PCI-DSS standards, and merchant services procedures. 
• Maintain accurate records of sales activities, customer interactions, and pipeline management within Salesforce CRM system 

What You Bring:

• Minimum of 2-5 years of sales, banking, merchant services, payment processing, or business development experience preferred. 
• Experience working with small business and commercial customers is strongly preferred. 
• Strong understanding of merchant services, payment processing, POS systems, card networks, and electronic payment solutions. 
• Excellent sales and relationship-building skills. 
• Strong verbal, written, and presentation communication abilities. 
• Ability to identify customer needs and recommend appropriate solutions. 
• Knowledge of banking products and services. 
• Strong organizational skills and attention to detail. 
• Ability to manage multiple priorities in a fast-paced environment. 
• Ability to work independently and collaboratively within a team environment. 
• Professional appearance; grooming and dress consistent with MB appearance policy  

Background and Credit Check

As part of our commitment to maintaining a secure financial institution, all final candidates will be required to successfully complete background and credit screenings as part of the hiring process. These screenings will be conducted in accordance with applicable laws and industry regulations.

Please note: Having a record on a background or credit report does not automatically disqualify you. We evaluate results on a case-by-case basis, considering their relevance to the role and any regulatory requirements.

Our Commitment to Belonging!

The communities served by Mascoma Bank consist of individuals from diverse backgrounds. Our employees likewise bring unique perspectives, experiences, and approaches to the bank. We strive to create a safe and welcoming environment for all who pass through our doors and a workplace that actively demonstrates mutual respect and trust, one of our core values. A truly inclusive culture leads to a sense of belonging and support for all team members and inspires innovation and creativity. We are committed to recruiting and retaining a diverse talent pool, increasing team member engagement through professional development and community outreach activities, and offering personal growth workshops and team-building opportunities. By embracing diversity, equity, and inclusion, we strengthen our communities and ourselves.

Mascoma Bank is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, ethnicity, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, status as an individual with a disability, or other applicable legally protected characteristics. To request reasonable accommodations, please contact careers@mascomabank.com.

Mascoma Bank is an Affirmative Action and Equal Opportunity Employer, M/F/D/V.