Closing Date: November 10, 2026 at 4:00 PM

Pay Rate: $17 per hour

POSITION SUMMARY

This position is responsible for guest service within the Slot floor area and responsible for performing the following duties personally, as well as demonstrating the GILA WAY.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Promotes and provides excellent guest service experiences to both internal and external guests.
• Exhibits Guest Service First behavior at all times.
• Enforces and ensures compliance with all policies and procedures.
• Facilitates a smooth Slot floor operation and promotes positive guest relations.
• Responsible for updating the Slot management with team member's development and areas of improvement.
• Responsible for communicating with the Slot management of any weaknesses or challenges the shift might be experiencing.
• Communicate Title 31, SAR and areas of concerns to Slot management and regulatory agencies.
• Adheres to standard operating procedures (SOPs), not limited to jackpot, cancel credit and hand pay transactions.
• Assist Slot management with shift meetings and huddles.
• Responsible for handling gaming disputes and guest service issues.
• Responsible for issuance of Slot comps and jackpot payout checks.
• Maintains a dependable work attendance record with extremely infrequent absences and/or lateness.
• Performs other special projects and duties as assigned.

SUPERVISORY RESPONSIBILITIES

This position currently has no supervisory responsibilities.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

• High School Diploma or equivalent required.
• Experienced in Slot Operations preferred.
• Supervisory experience preferred.
• Ability to perform the GILA WAY which is as follows:

Greet our guest

Interact positively with our guest

Listen actively to our guest

Appreciate our guest

• Must possess excellent guest service skills, strong telephone etiquette, and be a self-starter with the ability to follow-up and complete tasks in a timely manner with minimum supervision.
• Ability to establish and maintain effective working relationships as well as to gain the cooperation of guests and fellow team members.
• Strong interpersonal and communication skills, both written and oral.
• This position must have, or an ability to acquire within one year, an in-depth knowledge and thorough understanding of Enterprise Policies and Procedures, governmental regulations, and technical rules relevant to their responsibilities.

COMPUTER/TECHNICAL SKILLS

Intermediate skills in the use of personal computers, Microsoft Office Suite Software, email and enterprise specific programs.

LANGUAGE SKILLS

Ability to read, analyze, and interpret general business periodicals, professional journals, and/or technical procedures. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply and divide with all numbers, and work with mathematical concepts such as numerical correlation and probability. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee frequently is required to stand, walk, and climb or balance. The employee is occasionally required to sit, talk and hear. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, and color vision.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work environment is consistent with an Indian Gaming Casino in which the noise level can be loud to very loud. Employees must be able to work in a smoking environment and must agree to maintain a Drug/Free workplace as a condition of employment with the Gila River Casino. All Gaming Facility employees must be certified/licensed, which is required for purposes of continued employment. The certification process includes a full background check.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.