Essential Duties and Responsibilities:

1. Answer and screen incoming calls and patient inquiries, relaying messages or transferring calls to appropriate staff.
2. Schedule appointments for patients.
3. Update demographics on each patient.
4. Update charts to assure accuracy of insurance data and to ensure that all necessary information is current and correct.
5. Collect payments.
6. Assist in maintaining an orderly office environment.
7. Perform various clerical duties such as putting chart number on patient lab reports, completing demographics on lab requisition forms, etc.
8. Get daily schedules and associated paperwork ready for the next day.
9. Maintain Patient Confidentiality.
10. Know and comply with Residents' Rights rules.
11. Treat Residents, Patients, Visitors and Co-workers with kindness, dignity and respect at all times.
12. Attend and participate in orientation, training, mandatory education, in-services, staff meetings and education courses as instructed to further improve knowledge and skills.
13. Promote teamwork; encourage others to work to the best of their ability; assist with training of new co-workers, if needed.
14. Have a positive attitude; accept change willingly; follow facility rules, regulations and job assignments; accept suggestions well for work improvement; perform well with minimum supervision; do what is requested without complaint; cooperate with supervisor and show respect at all times; speak well of company and job.
15. Lack of absences and tardiness; request changes to schedule infrequently; give timely notice of absences; take allowed time for breaks; willingly come in when called.
16. Follow company dress code.