Looking for a career change? Have you worked in a call center previously? We are seeking energetic individuals to join our unique and fast-paced Call Center Sales Team. This is a great opportunity to start your career in retail automotive and familiarize yourself with the entire dealership experience. Our team enjoys training programs, a fantastic culture and opportunities for advancement, which are company-wide focuses to help you grow both personally and professionally. 

Responsibilities Include but aren't limited to:

• Answer customer calls and establish follows-up with sales appointments
• Fully monitor and manage AI tool for BDC dashboards
• Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts and templates
• Follow up with leads that are not ready to make an appointment or no-show
• Utilize CRM tracking system daily
• Office duties including filing, organizing documents and copies

Qualifications

• At least one previous role based in strong customer service experience
• Previous experience with AI software of some capacity
• Willing to submit to a pre-employment background check & drug screen

To learn more about what North Brothers Ford has to offer and the different roles, please visit our career site at: or contact us directly at Careers at North Brothers Ford, Inc.

For further questions or details please call Shannon Brochu at 734-524-1206. Thank you.