Assist in providing a superior gaming experience, unattainable by our competitor, where guests can indulge themselves without apology. It is the responsibility of the Butler to provide exceptional personalized service and ensure all guest’s needs are met in a prompt and efficient manner. A Butler needs to set priorities and simultaneously manage multiple tasks. This position performs functions of work outside the gaming space, with some performing all or a bulk of their work back of house

Responsibilities

• Using Spotlight Behaviors by initiating a friendly greeting to the guest as they enter the lounge and inform them of all the services provided by the 7 Stars Lounge.
• Lead the staff in the Seven Stars Lounge, by setting priorities and assuring that all guest’s needs are met in a prompt and professional manner, by coordinating with the Seven Stars front Concierge desk. 
• Maintain clean working bars in compliance with property and regulatory standards. 
• Must be visible at all times in the room.
• Must have the ability to engage in professional conversation, and the ability to act upon requests, complaints and any other situations that may occur. 
• Must display the knowledge of the Casino’s special events and player events.
• Takes drink orders, prepares and serves alcoholic beverages within 2 minutes of guest’s arrival and maintain complete knowledge of menus and beverage lists.
• Cap ashtrays with no more then 1 cigarette butt per ashtray.
• Busses tables in a timely manner (within 2 minutes when guest is finished).
• Maintains the cleanliness of the lounge and bar area by coordinating with the appropriate staff designated to the room. 
• Ensuring food products are of high standards in freshness and appearance. Replenish items as needed.
• Follows proper procedures in food sanitation.
• Accepts payment for orders and provide accurate change.
• Demonstrates a positive and upbeat attitude through all that occurs in and out of the lounge.
• Completes all assigned side work and stocks butler lounge pantries and bar area.
• Assists in the preparation of meals for guests.
• All other job duties as assigned.

Qualifications

• Must be 21 years of age or older
• Proficient in English verbal and written
• High School Diploma or equivalent
• Have a vast knowledge of food, wines, liquors and services.
• Two to three years of food service is required
• Flexible to work various shifts, weekends, and holidays
• Must qualify for, obtain, and maintain a gaming license from the Indiana Gaming Commission, if applicable.
• Access to the vessel is required.

ADDITIONAL REQUIREMENTS

• Ability to lift, carry, push, and pull objects up to 50 pounds
• Ability to bend, stoop, twist, crouch, and reach repetitively
• Ability to work in a fast paced environment.
• Must be able to work in cold/hot environments.
• Must be able to work from a standing position and/or walking motion for extended periods.
• Ability to work in a crowded, smoking, and loud environment

Join the thousands of winners at Horseshoe Casino Hammond! Located just 20 minutes from downtown Chicago, Horseshoe Hammond is the premier entertainment and gambling destination in Chicago and Northwest Indiana.  Horseshoe boasts more than 2,100 slot machines and over 100 table games.  Even appetites win at Horseshoe Casino! Enjoy fresh dining options from The Eatery: Café and H Burger.  Horseshoe Hammond has been awarded Best Place To Work for the last 9 years!