JOB DETAILS
Department:  Patient Care Operations
FTE: 1.0 (80 hours per pay period)
Workdays: Monday - Friday
Shift(s): Days
 

Purpose of this position: Under the direction of the Patient Care Operations Manager or Director and in collaboration with others, the Supervisor may be responsible for the day-to-day operations within the Patient Care Operations umbrella, specifically Staffing and Scheduling. Also defines and implements system workflows while maintaining compliance with union contracts as well as facilitating integration and implementation within impacted departments.

RESPONSIBILITIES

Staffing Analytics & Reporting

• Develops, maintains, and analyzes staffing and scheduling reports to support operational, financial, and quality outcomes
• Monitors staffing patterns, premium labor usage, overtime, agency utilization, and productivity metrics
• Identifies trends, risks, and opportunities related to staffing efficiency and compliance
• Translates complex data into actionable insights for nursing leadership, operations, finance, and staffing teams
• Supports forecasting and scenario modeling related to staffing demand, census variation, and workforce planning

Policy, Procedure, and Contract Compliance 

• Ensures staffing and scheduling practices align with organizational policies, standard operating procedures, and applicable union labor agreements
• Serves as a subject matter expert on union contract language related to staffing, scheduling, premium pay, and work rules
• Reviews proposed process changes for compliance with labor agreements and organizational standards
• Partners with Labor Relations, and Nursing Leadership to interpret contract language and resolve staffing related questions
• Supports audits and reviews related to staffing compliance and contractual obligation

Process Improvement & Standardization

• Leads and supports standardization of staffing and scheduling workflows across departments
• Develops, documents, and maintains standard operating procedures for staffing and scheduling processes
• Identifies inefficiencies, variation, and gaps in current practices and recommends improvements
• Supports implementation of new staffing models, scheduling processes, and test-of-change pilots
• Applies continuous improvement principles (e.g., Lean, standard work) to enhance reliability and sustainability

Systems & Tools Optimization

• Serves as a key partner in the optimization of staffing, scheduling, and timekeeping systems (e.g., scheduling software, EHR staffing tools)
• Validates data integrity across staffing, scheduling, and payroll systems
• Supports system upgrades, enhancements, and new functionality related to staffing and scheduling
• Develops user-friendly tools, dashboards, and reports to reduce manual work and improve transparency
• Provides input into system configuration to support compliance with contracts and organizational policies

Operational & Leadership Support

• Acts as a consultative partner to nursing and operational leaders regarding staffing strategies and decision-making
• Prepares and presents staffing analyses and recommendations to leadership and multidisciplinary groups
• Supports staffing escalation processes by providing timely, accurate data and analysis
• Collaborates with Staffing & Scheduling leadership to align staffing practices with organizational goals, patient care needs, and financial targets

Education & Communication

• Provides education and guidance to leaders and staffing personnel on staffing policies, procedures, and data interpretation
• Develops reference materials and documentation to support consistent application of staffing standards
• Communicates complex staffing and contract-related information in a clear, concise manner to diverse audiences

Oversight of Employees

• When delegated from the Manager or Director, supports accountability to standard work as well as other expectations of high performance

QUALIFICATIONS

Minimum Qualifications:

• Minimum 2 years pertinent experience analytics role or leadership -OR- An approved equivalent combination of education and experience
• Proficiency with workforce management, staffing, scheduling, and timekeeping systems (e.g., UKG) strongly preferred

Preferred Qualifications:

• Experience working in a unionized healthcare environment with familiarity interpreting nursing and non-nursing labor agreements

   

• Advanced proficiency in Microsoft Excel
• Experience using dashboards and reports using business intelligence tools (e.g., Power BI)
• Familiarity with Lean, continuous improvement, or standard work methodologies • Experience supporting change management and implementation of new workflows or systems
• Bachelor’s degree in healthcare administration, business, analytics, or a related field (or equivalent experience)

Knowledge/ Skills/ Abilities:

• Strong analytical and quantitative skills with the ability to interpret complex staffing, scheduling, and workforce data
• Working knowledge of healthcare staffing models, productivity metrics, and labor utilization
• Ability to interpret and apply union labor agreements, policies, and work rules related to staffing and scheduling
• Proficiency in data analysis and reporting tools (e.g., Excel, reporting dashboards, workforce management systems)
• Experience developing and maintaining standard operating procedures and documentation
• Strong attention to detail with a high level of accuracy in data validation and compliance review
• Effective written and verbal communication skills, with the ability to translate data into actionable insights
• Ability to partner effectively with nursing leadership, HR, Labor Relations, Finance, and operational teams
• Problem-solving skills with the ability to identify gaps, assess risk, and recommend process improvements
• Ability to manage multiple priorities and meet deadlines in a fast-paced, operational environment