Job Title: Customer Service Specialist

Job Description

The Customer Service Specialist plays a key role in supporting delivery operations by generating cases for billing disputes and coordinating service for CO2 tanks. In this position, you log incoming calls, create and manage service tickets, schedule and dispatch service technicians, and assist customers with billing questions, gas refills, and equipment safety issues. The role requires strong customer service skills, accuracy in manual order entry, and clear communication with both customers and internal teams. You receive a comprehensive training program that includes three weeks of classroom instruction followed by one week of hands-on training to ensure you are fully prepared for success.

Responsibilities

• Log incoming customer calls promptly and accurately in the system.
• Create, update, and manage service tickets for CO2 tank service, gas refills, and equipment safety issues.
• Schedule and dispatch service personnel efficiently to meet customer needs and service timelines.
• Generate and manage cases related to billing disputes, ensuring proper documentation and follow-up.
• Perform manual order entry for services and products with a high level of accuracy.
• Coordinate logistics for deliveries and service calls, optimizing routes and schedules when possible.
• Communicate clearly and professionally with customers to understand their needs, provide updates, and resolve issues.
• Collaborate with internal teams to ensure smooth coordination between dispatch, billing, and service operations.
• Use basic computer navigation skills and Microsoft Office applications to complete daily tasks and maintain records.
• Maintain organized records of calls, tickets, and orders to support accurate billing and reporting.
• Follow established procedures and safety guidelines related to CO2 tanks, gas refills, and equipment.
• Support a positive, team-oriented work environment by sharing information and assisting colleagues as needed.

Essential Skills

• Strong customer service skills with the ability to communicate clearly and professionally.
• Experience or aptitude in logistics coordination and dispatching activities.
• Proficiency in manual order entry with high attention to detail and accuracy.
• Basic computer literacy, including computer navigation skills and use of Microsoft Office.
• Excellent communication and interpersonal skills to interact effectively with customers and team members.
• Strong organizational skills and attention to detail to manage multiple tickets, calls, and schedules.
• Ability to work weekends and maintain flexible schedules as required by dispatch operations.
• Clerical skills, including accurate data entry and record keeping.
• Ability to learn new systems and processes quickly during and after training.

Additional Skills & Qualifications

• Prior experience in customer service environments is beneficial.
• Experience in logistics, dispatching, or delivery coordination is an advantage.
• Familiarity with order entry systems and billing processes is helpful.
• Comfort working in a fast-paced setting where priorities can shift throughout the day.
• Interest in growing within the organization, with a clear career path and potential to move to first shift after full-time hire.

Work Environment

This is an onsite position in an air-conditioned office environment with a collaborative and supportive team culture. You work closely with colleagues and leadership who provide strong guidance and a comprehensive training program consisting of three weeks of classroom instruction followed by one week of hands-on training. The operation runs multiple shifts, offering several schedule options, including 7:00 a.m. to 6:00 p.m., 8:30 a.m. to 5:30 p.m., and 10:00 a.m. to 9:00 p.m., with varying days off that may include weekdays and weekends. The role requires weekend availability and flexibility to work different shifts, with the potential to move to a first-shift schedule after full-time hire. The company promotes a positive work environment, clear career paths, and opportunities for advancement, making it an attractive setting for individuals who value growth, teamwork, and structured support.

This is a Contract to Hire position based out of Stuart, FL.

The pay range for this position is $17.00 - $17.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

This is a Contract to Hire position based out of Stuart, FL.

This position is anticipated to close on Nov 14, 2026.

This is a fully onsite position in Stuart,FL.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.