Key Responsibilities  

• Oversee daily office operations, workflows, administrative processes, and recordkeeping to support efficient service delivery.  

• Lead and support caregiver staffing activities, including recruitment, onboarding, training, scheduling oversight, coaching, performance management, and escalation of employee concerns.  

• Monitor staffing needs and assist with caregiver and on-call schedules to maintain appropriate client coverage.  • Address client and family inquiries, concerns, and service requests and support positive client relationships and service standards.  • Maintain effective communication with caregivers, clients, families, administrative staff, and other stakeholders.  

• Support compliance with applicable home care regulations, company policies and procedures, documentation requirements, and workers  ‘compensation processes; promptly escalate identified compliance concerns. 

• Support assigned financial and administrative functions, which may include billing, payroll review, expense monitoring, budget tracking, and  related reporting, as designated by the Founder/CEO.  

• Participate in the agency's on-call rotation, including weekdays, weekends, and designated holidays, based on operational needs and  established scheduling expectations.  

• Perform other duties related to the position as assigned by the Founder/CEO.  

Qualifications:  

• Strong organizational and time-management skills with the ability to manage multiple priorities and deadlines.  
• Strong written and verbal communication and interpersonal skills.  

• Demonstrated leadership, coaching, and staff-management capabilities.  

• Strong problem-solving and decision-making skills.  

• Working knowledge of home care operations, applicable regulations, policies, and documentation expectations.  

• Proficiency with computer systems and software used for scheduling, recordkeeping, communication, billing, and related administrative functions.  

• Previous home care industry or comparable operations-management experience preferred.  

• Ability to handle sensitive employee and client information with discretion and confidentiality.