Job Listing: Assistant General Manager
Location: Altitude Trampoline Park - Folsom
Position Type: Full-Time

About Us:
Altitude Trampoline Park is a fun, exciting, and dynamic family entertainment venue that features an array of trampoline-based activities, including open jump, dodgeball, foam pits, and much more! Our mission is to provide a safe, thrilling experience for guests of all ages, and we're looking for a passionate, motivated, and driven individual to join our management team as an Assistant General Manager.

Position Overview:
As the Assistant General Manager (AGM), you will play a pivotal role in the day-to-day operations of the park, ensuring a top-notch experience for both guests and team members. You will assist the General Manager in overseeing all aspects of the business, from managing staff and maintaining a safe, clean facility to driving sales and ensuring excellent customer service. This is a leadership role where you'll have the opportunity to develop skills in management, customer relations, and operations while contributing to the growth and success of the park.

Key Responsibilities:

• Leadership & Staff Management: Assist in recruiting, training, and developing a high-performing team of employees. Provide ongoing support and mentorship to ensure staff are delivering exceptional customer service.
• Operational Oversight: Assist in daily operations, including overseeing park activities, ensuring safety procedures are followed, and maintaining a clean and organized environment.
• Guest Relations: Handle customer concerns and feedback professionally, ensuring that all guests have an enjoyable and memorable experience.
• Financial Management: Help manage operational costs, including inventory, supplies, and staffing, to meet budgetary goals. Assist with sales targets and promotions to maximize revenue.
• Safety & Compliance: Ensure that all safety policies, procedures, and industry regulations are consistently followed to maintain a safe environment for guests and staff.
• Event Coordination: Assist in the planning and execution of events such as birthday parties, group outings, and special promotions.
• Team Collaboration: Work closely with the General Manager and other department leaders to develop strategies for park growth, guest satisfaction, and employee performance.

Qualifications:

• Previous experience in a supervisory or management role, preferably in a high-energy, customer-focused environment (such as retail, entertainment, or hospitality).
• Strong leadership and interpersonal skills with the ability to motivate and manage a diverse team.
• Excited to work with kids.
• Passion for creating a positive and safe environment for both guests and employees.
• Availability to work flexible hours, including nights, weekends, and holidays.
• High school diploma or equivalent required; a degree in business, hospitality, or a related field is a plus.

How to Apply:
If you're ready to join the Altitude Trampoline Park team and help us create an unforgettable experience for our guests, please submit your resume and a cover letter detailing your relevant experience and why you're a great fit for the Assistant General Manager role.

Altitude Trampoline Park is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.